Privacy Policy

Trundles Automotive values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By shopping with us, you agree to the terms below.

1. What Information Do We Collect?

When you purchase something from our store, we collect personal information you provide such as your name, address, phone number, and email address.

When you browse our store, we also automatically receive information such as your computer’s IP address, which helps us understand your browser and operating system.

With your consent, we may also use your information to send you marketing emails about our store, products, and updates.

2. Consent

How do we get your consent?

When you provide personal information to complete a purchase, verify your payment, arrange delivery, or return a product, you consent to us collecting and using it for that purpose.

If we ask for your information for any other reason (e.g. marketing), we will ask for your explicit consent or provide an option to opt out.

How do you withdraw consent?

If you change your mind after opting in, you may withdraw your consent at any time by contacting us at sales@trundlesautomotive.com or writing to us at:

Trundles Automotive
10 Cory John Place
Bell Block, New Plymouth, Taranaki, NZ 4312

3. Use of Information

We use your information to:

  • Process orders, returns, and refunds (see our Shipping & Returns Policies)
  • Deliver purchased goods and provide customer support
  • Prevent fraud and ensure transaction security
  • Improve our website and services
  • Meet legal and regulatory requirements

4. Disclosure

We do not sell your personal information. We may only disclose it if:

  • Required by law,
  • Necessary to complete your transaction (e.g. to couriers or payment providers), or
  • You violate our Terms of Service.

5. Shopify Hosting & Payment

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products to you.

Your data is stored securely by Shopify in databases and applications protected by firewalls.

If you pay through Shopify’s payment gateway, your credit card details are encrypted under PCI-DSS standards (used by Visa, Mastercard, Amex, etc.). Your transaction data is stored only as long as needed to complete the purchase and then deleted.

For more detail, see Shopify’s Terms of Service and Privacy Policy.

6. Third-Party Services

Some third-party providers (e.g. couriers, payment gateways) need access to your information to complete your purchase.

These providers have their own privacy policies, which may apply if their services are outside New Zealand. For example, a US-based provider may be subject to US law. We recommend you review their policies to understand how your data may be handled.

Once you leave our site or are redirected to a third-party site, this Privacy Policy no longer applies.

7. Security

We take reasonable precautions and follow industry best practices to protect your information from loss, misuse, or unauthorised access.

All sensitive data (e.g. payment information) is encrypted via SSL (Secure Socket Layer) and stored with AES-256 encryption.

No method of online transmission is 100% secure, but we comply with PCI-DSS standards and accepted industry practices.

8. Cookies

Cookies help us provide a better shopping experience. They allow us to keep items in your cart, track visits, and improve site performance.

Examples include:

  • _session_id: Stores information about your session
  • _shopify_visit: Tracks site visits for analytics
  • cart: Stores cart contents for 2 weeks

You can disable cookies in your browser, but some site features may not function correctly.

9. Data Retention

We keep your personal information only as long as necessary to:

  • Fulfil your order
  • Process returns/refunds
  • Comply with legal obligations

After this period, information is securely deleted or anonymised.

10. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections if information is inaccurate or incomplete
  • Withdraw consent for future use of your information

To exercise these rights, please contact us at sales@trundlesautomotive.com.

11. Age of Consent

By using this site, you confirm that you are the age of majority in your place of residence, or that you have given consent for your minor dependents to use this site.

12. Changes to This Policy

We may update this Privacy Policy at any time. Changes take effect immediately once posted on our website.

If we make significant changes, we will note this on the site. If our business is sold or merged, your information may be transferred to the new owner to continue serving you.

13. Contact Us

If you would like to:

  • Access, correct, amend, or delete your personal information
  • Make a complaint
  • Or ask a question

Please contact our Privacy Compliance Officer at: sales@trundlesautomotive.com

Privacy Compliance Officer
Trundles Automotive
10 Cory John Place Bell Block, New Plymouth, Taranaki, NZ 4312