1. About This Privacy Policy

Trundles Automotive Limited respects your privacy and is committed to protecting the personal information we hold.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including through:

  • our website;
  • online and in-store purchases;
  • customer enquiries;
  • email, phone and social media;
  • warranty, return and refund requests;
  • trade, reseller and credit account applications;
  • competitions, promotions and marketing; and
  • other dealings with Trundles Automotive.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable New Zealand laws.

In this policy, "we", "us" and "our" means Trundles Automotive Limited.

Personal information means information about an identifiable individual.

2. Personal Information We May Collect

Depending on how you deal with us, we may collect information including:

Contact Information

  • Name
  • Email address
  • Phone number
  • Postal, billing and delivery addresses
  • Communication preferences

Account Information

  • Customer or trade account details
  • Website account information
  • Account settings
  • Marketing preferences
  • Account history

Transaction Information

  • Orders and purchases
  • Invoices and statements
  • Payment and transaction information
  • Delivery details
  • Returns, refunds and warranty claims

Vehicle and Product Information

Where relevant to an enquiry, order, warranty claim or fitment request, we may collect information about:

  • your vehicle;
  • registration or VIN details;
  • vehicle make, model and year;
  • modifications;
  • product installation;
  • product use; and
  • photographs or other evidence supplied to us.

Trade, Reseller and Credit Information

If you apply for a trade, reseller or credit account, we may collect:

  • business and contact details;
  • account application information;
  • trade references;
  • credit information;
  • payment history;
  • information relating to account risk; and
  • supporting documents supplied as part of the application.

Any additional authorisation required for a credit check or credit account assessment may also be obtained through the relevant application form.

Communications

We may retain records of communications with us, including:

  • emails;
  • website enquiries;
  • messages;
  • phone enquiries and notes;
  • forms;
  • complaints; and
  • other correspondence.

Website and Technical Information

When you use our website, information may also be collected automatically, such as:

  • IP address;
  • browser and device information;
  • website activity;
  • pages viewed;
  • referring websites;
  • shopping cart activity; and
  • website analytics information.

3. How We Collect Personal Information

We may collect personal information:

  • directly from you;
  • automatically when you use our website or online services;
  • from someone acting on your behalf;
  • from trade referees;
  • from credit or payment service providers;
  • from freight and courier providers;
  • from suppliers or service providers;
  • from publicly available sources; or
  • from other third parties where permitted by law.

If you provide us with personal information about another person, you should ensure you have authority to provide that information to us.

If you choose not to provide information that we reasonably require, we may be unable to process an order, provide a service, assess an account application or complete a transaction.

4. Information Collected From Other Sources

Sometimes we receive personal information about you from someone other than you.

For example, this may occur when we:

  • contact a trade referee;
  • undertake an authorised credit check;
  • receive delivery information from a courier;
  • receive information from a supplier regarding a warranty claim;
  • receive information from another person acting on your behalf; or
  • obtain information from another permitted source.

Where required by the Privacy Act 2020, we will take reasonable steps to ensure you are made aware that the information has been collected, why it was collected, who collected it and the other information required by law.

There are circumstances under the Privacy Act where notification may not be required.

5. How We Use Personal Information

We may use personal information to:

  • process and fulfil orders;
  • process payments;
  • arrange freight and delivery;
  • manage returns, refunds, exchanges and warranty claims;
  • answer product and vehicle fitment enquiries;
  • provide customer service and technical support;
  • manage customer, trade, reseller and credit accounts;
  • assess trade and credit applications;
  • contact trade referees or obtain authorised credit information;
  • issue invoices, statements and other account documentation;
  • manage overdue accounts and debt recovery;
  • communicate with you about orders, accounts or enquiries;
  • maintain our business records;
  • operate and improve our website and services;
  • understand how customers use our website;
  • protect our website, accounts and systems;
  • detect or prevent fraud or misuse;
  • manage business, legal and insurance risks;
  • send marketing where permitted by law;
  • meet legal and regulatory requirements; and
  • exercise or defend legal rights.

We will not use personal information for another purpose unless that use is permitted by law.

6. Marketing Communications

We may send you information about Trundles Automotive products, services, promotions or updates where you have consented to receive marketing or where we are otherwise permitted to do so by law.

You can unsubscribe from electronic marketing at any time by using the unsubscribe option provided in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending communications necessary to manage an order, account, warranty claim, enquiry or other existing transaction with you.

7. Sharing Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary to operate our business, provide services to you or meet our legal obligations.

Recipients may include:

  • Trundles Automotive staff and contractors;
  • related businesses;
  • Shopify and website service providers;
  • payment gateways and payment processors;
  • Cin7 Core;
  • ClickUp;
  • email and communication providers;
  • courier and freight companies;
  • suppliers and manufacturers;
  • warranty providers;
  • IT, hosting, security and data-storage providers;
  • accountants and professional advisers;
  • credit reporting or credit assessment providers;
  • trade referees;
  • debt collection agencies;
  • insurers;
  • legal advisers;
  • government agencies, regulators, courts or law enforcement where required or permitted by law; and
  • potential purchasers and their professional advisers in connection with a proposed sale, merger or restructure of our business.

We only disclose personal information where there is a legitimate business, contractual or legal reason to do so.

8. Overseas Service Providers

Some of the systems and service providers we use may store or process personal information outside New Zealand.

This may include providers involved in website hosting, cloud storage, payment processing, email, analytics, communication and other business systems.

Where personal information is disclosed outside New Zealand, we will comply with the requirements of the Privacy Act 2020 that apply to overseas disclosures.

Depending on the circumstances, this may include taking reasonable steps to ensure that appropriate privacy safeguards apply to the information.

9. Shopify and Online Payments

Our online store is hosted using Shopify.

Shopify provides the e-commerce systems used to operate our online store and may process personal information when you browse our website, place an order or use Shopify-related services.

Payment information submitted online may also be processed by Shopify or other payment providers.

These providers operate their own systems and privacy practices. Their privacy policies may also apply to information processed directly by them.

We do not recommend sending credit card or other sensitive payment information to us by ordinary email.

10. Cookies and Website Analytics

Our website uses cookies and similar technologies.

These may be used to:

  • operate essential website functions;
  • keep products in your shopping cart;
  • maintain website sessions;
  • secure accounts and transactions;
  • remember preferences;
  • understand website traffic and performance;
  • improve our website and customer experience;
  • measure advertising effectiveness; and
  • support marketing activities.

Some cookies may be placed by third-party services that we use.

You can generally manage or disable cookies through your browser or available website privacy controls. Disabling some cookies may affect how the website functions.

11. Storage and Security

We take reasonable steps to protect personal information against:

  • loss;
  • unauthorised access;
  • misuse;
  • disclosure;
  • alteration; and
  • destruction.

We use a range of physical, administrative and technical safeguards appropriate to the information and systems involved.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

If a privacy breach occurs, we will assess the breach and take appropriate action. Where required by law, this may include notifying the New Zealand Privacy Commissioner and affected individuals.

12. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected or where we are required to retain it by law.

Retention periods may vary depending on the type of information involved.

For example, information may need to be retained for:

  • accounting and taxation requirements;
  • order and warranty records;
  • customer or trade account management;
  • debt recovery;
  • insurance;
  • legal claims; or
  • other regulatory requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it where appropriate.

13. Accessing or Correcting Your Information

You have rights under the Privacy Act 2020 to request access to personal information we hold about you and to ask us to correct information that you believe is inaccurate.

To make a request, contact our Privacy Officer using the details below.

We may need to verify your identity before providing access to personal information.

If we do not agree to make a requested correction, you may have the right to ask us to attach a statement of correction to the information.

You may also contact us if you would like us to delete information that we no longer need. Whether information can be deleted will depend on our legal, contractual and legitimate business record-keeping requirements.

14. Privacy Complaints

If you have concerns about how we have collected, used, stored or disclosed your personal information, please contact our Privacy Officer first so we can investigate the matter.

If you are not satisfied with our response, you can also make a complaint to the New Zealand Office of the Privacy Commissioner.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, systems, service providers or legal requirements.

The current version will be published on our website.

Where a change is material, we may also provide additional notice where appropriate.

16. Contact Us

Trundles Automotive Limited
10 Cory John Place
Bell Block
New Plymouth 4312
New Zealand

General enquiries:
sales@trundlesautomotive.com

Privacy Officer

Claire Trundle
Trundles Automotive Limited
Email: claire@trundlesautomotive.com

Please contact the Privacy Officer for:

  • requests to access personal information;
  • requests to correct personal information;
  • privacy complaints;
  • questions about this Privacy Policy; or
  • other privacy-related matters.

Last Updated 7 August 2026