Refund Policy
Please choose carefully, as we do not refund if you change your mind or if you made a mistake when purchasing from us.
For products purchased in our retail stores we are happy to exchange products within 7 days of purchase, providing the goods are in re-saleable condition and you have proof of purchase.
For products purchased from our website we are happy to exchange your goods within 28 days with proof of purchase, providing the goods are in re-saleable condition.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you exchange a product that was purchased on special for a different product, you will have to pay the full retail price, not the special price if the promotion has ended.
If the product returned is faulty, we will meet our obligation to provide a remedy under the “Consumer Guarantees Act”.
The following items are exempt from being returned:
Tyres and Rims.
Custom made/cut products.
Special Order items.
A restocking fee of 25% applies to all returns except for returns made to ARB and Rhino Rack purchases, which is 30% (set by the supplier).
Where can I exchange an item?
You can return an item for exchange at our retail store in New Plymouth. Please ensure you have your till receipt or invoice with you if you take your item to a store.
Please note that the return for exchange is at your cost. We do not refund any freight portion charged if the products are subsequently returned or exchanged. We will refund the freight portion charged, if the returned product was received damaged.
Returns Address for Website Orders:
Trundles Automotive Limited
10 Cory John Place
Bell Block, New Plymouth 4312
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@trundlesautomotive.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 10 Cory John Place, Bell Block, New Plymouth, Taranaki, NZ 4312.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For products purchased in our retail stores we are happy to exchange products within 7 days of purchase, providing the goods are in re-saleable condition and you have proof of purchase.
For products purchased from our website we are happy to exchange your goods within 28 days with proof of purchase, providing the goods are in re-saleable condition.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you exchange a product that was purchased on special for a different product, you will have to pay the full retail price, not the special price if the promotion has ended.
If the product returned is faulty, we will meet our obligation to provide a remedy under the “Consumer Guarantees Act”.
The following items are exempt from being returned:
Tyres and Rims.
Custom made/cut products.
Special Order items.
A restocking fee of 25% applies to all returns except for returns made to ARB and Rhino Rack purchases, which is 30% (set by the supplier).
Where can I exchange an item?
You can return an item for exchange at our retail store in New Plymouth. Please ensure you have your till receipt or invoice with you if you take your item to a store.
Please note that the return for exchange is at your cost. We do not refund any freight portion charged if the products are subsequently returned or exchanged. We will refund the freight portion charged, if the returned product was received damaged.
Returns Address for Website Orders:
Trundles Automotive Limited
10 Cory John Place
Bell Block, New Plymouth 4312
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@trundlesautomotive.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 10 Cory John Place, Bell Block, New Plymouth, Taranaki, NZ 4312.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.